Director of Product Management · Technology Solutions

Hi, I'm Izzie Zhong

Product Management lead specializing in complex systems integration and workflow automation. I convert technical complexity into high-performance, enterprise-ready solutions that support business scale — from ERP modernization to payment platforms and data ecosystems.

View Experience Get in Touch
13+
Years in Product
35%
Payment Cost Reduction
92%
Mobile App Adoption
85%
Reduction in Support Tickets

Expertise

What I specialize in

Deep domain expertise across enterprise product management, from financial systems to data infrastructure.

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ERP & Systems Modernization

Led large-scale ERP migrations (NetSuite), retiring legacy platforms while improving operational efficiency and closing cycles.

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Payment Platform Engineering

Built and launched payment platforms supporting hundreds of millions in revenue, with integrated reconciliation and billing engine redesign.

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Data Strategy & Analytics

Architected centralized data ecosystems using Fivetran, dbt, and Snowflake — delivering SSOT data assets and BI dashboards for business intelligence.

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Cross-functional Leadership

Partnered with Engineering, Design, Finance, and Operations to ship integration-centric products at enterprise scale.

Experience

Career highlights

Aug 2021 – Mar 2025
Chicago, IL

Director, Product Management

Home Partners of America (A Blackstone Portfolio Company)
  • Led NetSuite ERP modernization, retiring 2 legacy systems and cutting monthly close from 10 → 5 business days
  • Launched a new payment platform with Jack Henry settlement, supporting hundreds of millions in revenue and reducing commission costs by 35%
  • Redesigned billing engine and payment portal; mobile app achieved 92% adoption, cutting billing-related support tickets by 85%
  • Co-led enterprise data modernization using Fivetran, dbt, and Snowflake; built SSOT domain data assets and revenue management dashboards
  • Developed Tape reporting pipeline across 20+ data sources for real estate securitization lenders and rating agencies
  • Built and grew a high-performing, inclusive product team
Sep 2018 – Aug 2021
Chicago, IL

Senior Product Manager / Product Manager

Home Partners of America
  • Built the lease management platform for single-family properties, covering lease generation, renewal, move-ins and move-outs
  • Optimized and standardized rent and eviction workflows for operational efficiency and regulatory compliance
  • Led software solutions for property investment, including acquisition and portfolio entity management
Jan 2012 – Sep 2018
Chicago, IL

Senior Project Manager, Data Products

Morningstar, Inc.
  • Delivered Morningstar's New Equity Data platform, retiring the legacy data collection system
  • Expanded global equity data coverage from North America to 90% of listed companies worldwide
  • Upgraded global data collection and product templates, attracting additional institutional customers
  • Delivered integration of a UK-acquired entity's product into Morningstar Equity global standard
Jun 2011 – Jan 2012
Shenzhen, China

Data Analyst Team Leader

Morningstar (Shenzhen) Ltd
  • Led data analyst group in Utility and Healthcare industry financial data collection
  • Improved collection methodology and led QC cleanup to successfully migrate historical data into MEDS 1.0

Skills

Tools & technologies

Product & Agile

JIRA Confluence Figma Agile / Scrum Roadmapping OKRs PRDs

Systems & Platforms

NetSuite Payment Gateways Jack Henry ETL REST API

Data & Analytics

MS-SQL Fivetran dbt Snowflake Python Dashboard Design BI Analytics

Domain Expertise

ERP Modernization Payment Systems Revenue Management Real Estate Tech Financial Data

AI & Automation

Claude AI Prompt Engineering AI-Assisted Development Agentic Workflows GitHub Copilot

Education

Academic background

Master of Science

DePaul University

Software Engineering, AI Concentration

Bachelor of Business Administration

Shenzhen University

Accounting with minor in Finance

AI in Action

Built with Claude AI

This website itself is a live demonstration of AI-assisted development — designed, built, and deployed entirely using Claude AI as an agentic collaborator.

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AI-Generated Website

Designed and coded this personal website end-to-end using Claude AI — including layout, responsive styling, content, and structure. Zero manual HTML written.

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Automated Deployment Pipeline

Configured Git version control, created a private GitHub repository, and deployed to Vercel — all orchestrated through Claude AI with SSH authentication.

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Custom Domain & HTTPS Setup

Mapped www.izziezhong.com to Vercel via Namecheap DNS, configured A records and CNAME, and enabled HTTPS — guided by AI from start to finish.

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Agentic Problem Solving

Used Claude AI to diagnose and resolve real-world issues — SSH port 443 fallback, GitHub repo access, DNS propagation, and SSL certificate activation.

Contact

Let's connect

I'm open to new opportunities, collaborations, and conversations about product, technology, and innovation. Feel free to reach out.

✉️
izziezhong@gmail.com
in
linkedin.com/in/izzie-zhong
📍
Chicago, IL